RESPONSIBILITIES

• Safely operate a 26ft bobtail truck to deliver customer orders to restaurants and markets within established time windows
• Load and unload boxed meat products (up to 75 lbs) efficiently and with care
• Provide professional, courteous service at every stop and accurately answer customer delivery questions
• Maintain excellent customer relationships through consistent, reliable service
• Complete required delivery documentation and reports accurately
• Keep the truck clean, organized, and in compliance with company policies and safety regulations
• Operate company power equipment in accordance with established procedures
• Assist with warehouse duties as needed, including shipping/receiving, inventory sorting, order pulling, and packing
• Comply with all traffic laws and drive safely in all weather conditions
• Valid California driver's license with a clean driving record
• Minimum 1 year of paid commercial or delivery driving experience preferred
• Experience operating a 26ft bobtail truck strongly preferred
• Must be 21 years of age or older
• High school diploma or GED
• Strong customer service skills and a professional demeanor
• Excellent navigation and route management skills
• Ability to work independently and manage time effectively in a fast-paced environment
• Flexible availability preferred
• Professional appearance required
• Must pass a driving record check
• Ability to lift, push, and pull up to 75 lbs using proper two-handed technique
• Frequent standing, bending, and maneuvering in and out of a delivery truck
• Ability to work in refrigerated environments at cold temperatures

REQUIREMENTS

• Valid California driver's license with a clean driving record
• Minimum 1 year of paid commercial or delivery driving experience preferred
• Experience operating a 26ft bobtail truck strongly preferred
• Must be 21 years of age or older
• High school diploma or GED
• Strong customer service skills and a professional demeanor
• Excellent navigation and route management skills
• Ability to work independently and manage time effectively in a fast-paced environment
• Flexible availability preferred
• Professional appearance required
• Must pass a driving record check

PHYSICAL REQUIREMENTS

• Ability to lift, push, and pull up to 75 lbs using proper two-handed technique
• Frequent standing, bending, and maneuvering in and out of a delivery truck
• Ability to work in refrigerated environments at cold temperatures

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

The Role

We are hiring two Sales Assistants to join our Santa Ana office. This is an in-office, full-time role supporting our Sales Reps and, more importantly, our customers. Your job is to make it easy for customers to order, keep their accounts active, and make sure revenue never slips through the cracks because of a missed order or a skipped follow-up.

If you are organized, a strong phone communicator, comfortable juggling orders coming in across phone, text, and email, and you genuinely enjoy taking care of customers — we want to hear from you.

Duties include but are not limited to: 

Customer Communication and Order Intake: 

• Call and follow up with customers using regular call lists.
• Receive orders by phone, text, and email.
• Acknowledge after-hours orders and ensure they are entered promptly the next business day.
• Confirm order details, timing, and basic expectations with the customer.

Order Entry and Operational Execution: 

• Enter orders accurately into the system.
• Check product, quantity, delivery day, and any operational notes.
• Coordinate with warehouse, logistics, and internal teams as needed.
• Handle special-order requests operationally, while obtaining pricing approval from the Sales Rep.

Account Monitoring and Call List Management: 

• Track normal ordering frequency and expected order days by customer.
• Use daily call lists for routine orders, dropped-off accounts, and opportunistic follow-up.
• Identify customers who have stopped ordering, reduced order size, or become inconsistent.
• Follow up proactively before an account goes silent.

Pricing Administration: 

• Build and maintain price lists based on approved pricing from the Sales Rep.
• Distribute updated price sheets or lists to customers when directed.
• Do not make independent pricing decisions or negotiate discounts.

Aged Inventory/Commodity Push:

• Sales Assistants execute aged inventory/commodity push
• Sales Reps monitor but only step in if needed

New Account Onboarding Support:

• Set up customer information, delivery details, and account notes in the system.
• Load approved pricing and confirm ordering procedures.
• Help manage the first two to three orders so the account starts smoothly.
• Serve as the main operational contact during the onboarding period.

General Administrative Support: 

• Answer routine customer questions related to status, availability, and process.
• Document follow-up activity and maintain accurate account notes.
• Support reporting, paperwork, and internal coordination tied to the account base.

What You Bring

• Minimum 1 year of experience in sales support, inside sales, customer service, account coordination, or a similar role.
• Strong phone presence — comfortable making and receiving high volumes of calls.
• Accurate data entry and attention to detail; orders have to be right the first time.
• Ability to juggle multiple channels (phone, text, email) without letting anything fall through the cracks.
• Organized, proactive, and comfortable owning a call list without being micromanaged.
• Professional, courteous communication — in writing and in person.
• Basic proficiency with order-entry systems, email, and Microsoft Office / Google Workspace.

Nice to have

• Experience in food service, wholesale, distribution, or a similar B2B industry.
• Bilingual English/Spanish, or other languages relevant to our customer base.
• Familiarity with ERP or order-management systems.

The Details

• Location: Santa Ana, CA — in-office (this role is not remote or hybrid).
• Schedule: Full-time, standard business hours.
• Openings: Two positions available.
• Pay range: $22.00 – $27.00 per hour, depending on experience. 
• Reports to: Sales Rep / Sales Manager.

The Butcher Shop Concierge will be responsible for greeting, checking out customers, and taking sandwich orders from customers. The Butcher Shop Concierge will work directly with customers and must have great customer service skills.

Job duties and responsibilities include but are not limited to:

•Warmly greeting and welcoming every guest as they enter to create a friendly, inviting atmosphere

•Providing customers with helpful, friendly, and prompt service

•Answering incoming phone calls, taking customer orders, and relaying messages and special requests to the appropriate team member

•Maintaining a clean, tidy, and organized front-of-house area, including the entrance, counter, dining area, and front display

•Maintain dry goods and merchandise front shelves in downtime

•Department sales growth with suggestive sales

•Maintains company and food safety guidelines sanitation and refrigeration standards

•Prepares and displays product quality and appearance

•Product knowledge (cooking methods-recipes-signature items)

•Performs opening and closing procedures to company and food safety guidelines standards with respect to sanitation, display and handling responsibilities.

•Maintains ordering and receiving standards by communication and follow through with department manager

•Works within company programs, policies, and procedures

•Check out customers

•Other duties as assigned

Previous experience in a deli or butcher shop setting preferred.

Hourly Rate:

$21.00 + tips

Schedule:

Wednesday – Sunday, 9:30 AM – 6:00 PM

What You’ll Do

• Monitor and support food safety and quality assurance programs across production and related functions.
• Conduct inspections, audits, and verification activities to help ensure compliance with established procedures and standards.
• Review documentation, records, and corrective actions for accuracy and completeness.
• Partner with cross-functional teams to address quality issues and support root cause analysis.
• Assist with investigations related to product quality, nonconformances, complaints, and preventive actions.
• Support training efforts to reinforce food safety, sanitation, and quality expectations.
• Help maintain readiness for internal, customer, and third-party audits.
• Track trends, identify improvement opportunities, and recommend practical solutions.
• Ensure adherence to sanitation, GMP, HACCP, and other applicable food safety programs.
• Contribute to a culture of accountability, consistency, and continuous improvement.

What We’re Looking For

• Experience in food safety, quality assurance, quality control, or a related manufacturing environment.
• Working knowledge of food safety standards, GMPs, HACCP principles, and sanitation practices.
• Strong attention to detail and the ability to identify and document issues clearly.
• Effective communication and collaboration skills across multiple teams and levels.
• Comfort working with documentation, audits, corrective actions, and compliance-related tasks.
• Ability to manage priorities, follow procedures, and work independently with sound judgment.
• Analytical thinking and problem-solving skills to support issue resolution and improvement efforts.

Preferred Qualifications

• Experience in food manufacturing, processing, distribution, or packaging operations.
• Familiarity with SQF, BRCGS, FSMA, or similar food safety schemes and regulations.
• Experience supporting internal audits, customer audits, or regulatory inspections.
• Knowledge of CAPA systems, document control, and quality record management.
• Certification or training in HACCP, food defense, allergen control, or related areas.

Why Join Us

• Be part of a team committed to delivering safe, high-quality products.
• Work in a collaborative environment that values improvement and accountability.
• Gain exposure to a wide range of quality and food safety responsibilities.
• Contribute directly to programs that protect customers and strengthen operations.

Additional Information

This position may require occasional flexibility in schedule to support production needs, audits, or urgent quality matters. Candidates should be comfortable working in a fast-paced environment and adapting to changing priorities while maintaining a high standard of accuracy and professionalism.